We Always Match!
You can request a refund of the difference if you find that the property you have booked has a lower price on another site.
Please remember to contact us after booking and at least 24 hours before check-in. You need to give us the link to that offer - this link needs to be online and active when we check.
Conditions for us to match prices
• The offer must be the same accommodation and the same room type.
• The offer must be on the same day of check-in and check-out.
• The offer must have the same cancellation policies and conditions.
You can not complain in any case?
• If the offer on the website does not display information about the type of accommodation until the booking is completed.
• If the offer is in a loyalty program or reward.
• If the offer is in a special promotion.
You find room rates somewhere cheaper?
• Find the section You find this room price cheaper somewhere? on the booking confirmation page or in the View all bookings section.
• No account? Log in with your booking number and battery.
• You can also contact our Customer Service team.